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Product Analyst: Evergreen

September 2023 - Present

• As the Team Lead, I served as the liaison between the organization and team members, fostering effective communication and collaboration to achieve project objectives.
• Produced real-time PowerBI dashboards on 85+ associates data, empowering Regional Managers with informed sales decisions.

Graduate Research Assistant: Georgia State University

January 2023 - Present

• Created a comprehensive HR automation tool using no-code/low-code techniques, reducing GRA hiring time by 60% for enhanced efficiency.

Product Manager (System Engineer): Tata Consultancy Services

September 2020 - December 2022

• Collaborated with cross-functional teams to optimize manual development, achieving a 55% reduction in project time while creating a versatile event builder platform for customized websites.
• Streamlined product backlog prioritization for application enhancements and production defect requests by assessing business requirements, urgency, end user impact, implementation time and resource needs.
• Led QA team of 3 associates to perform comprehensive User Acceptance Tests on Azure. Achieved a 25% reduction in customer tickets through effective test plan implementations.
• Identified and defined issues by analyzing gaps between actual and desired state of projects, initiating problem-solving process for timely resolution which led us to features that improved the engagement metrics of our product by 15 %.
• Conducted design reviews, and ensured precise wireframe implementation, resulting in a 30% increase in customer satisfaction through actionable improvements.
• Devised a plan for examining API metrics related to latency, consumption, and uptime, which resulted in a 45% improvement in the website's performance.
• Collected business requirements and transformed them into comprehensive user stories and acceptance criteria, aligning with business objectives.

Software Developer (Assistant System Engineer): Tata Consultancy Services

September 2019 - August 2020

• Developed, tested, and launched scalable websites using C# and ASP.NET for events that happen across Microsoft, catering to global audiences of up to 15k live attendees.
• Formulated complex SQL queries and debug jars using Oracle SQL developer, to provide robust data fix solutions
• Analyzed and debugged the code flow to investigate the root cause of the issue. Implemented optimized solutions while adhering to code quality standards, resulting in a 25% reduction in ticket reopens for the team.